In short

Nhung is a Sydney-based UX/UI designer. She has over four years experience working with a range of clients and industries. Nhung is empathetic, has a strong work ethic and a huge appetite for knowledge, characterised by her profound interest in human behaviour and emerging trends in technology.

Two things that Nhung does particularly well: employ storytelling techniques to inform her design decisions, and challenge hollow assumptions. In 2014, Nhung participated in Sydney Design, running a workshop on the potential of wearable technology for design research. 

Although Nhung is not sure what things like animal droppings or radish have to do with design, she can't help being fascinated by them. She has recently been diagnosed with the ‘tsundoku’ condition, and has not yet found her cure.

Skill set

  • User research: ethnographic research, desk research, contextual inquiry, creating user personas, context scenarios, user flows and user journey maps.
  • Design workshop: planning, facilitating and capturing insights from collaborative design workshops
  • Prototyping: sketching with pen and paper, developing interactive wireframes
  • Usability testing: developing recruitment profiles, constructing testing protocols and facilitating, observing, gathering and analysing results
  • Visual design: creating high-fidelity mockups using Adobe Photoshop, Illustrator and InDesign, defining pattern libraries and visual guidelines for development

Previous clients

  • Private sector: Cochlear, Microsoft, Optus, REA Group, Zurich Life Insurance, LexisNexis, Suncorp, Rabobank, Scentre Group (Westfield), Woolworths
  • Government agencies: Philippine Department of Tourism in Australia and New Zealand, Department of Planning and Environment NSW, Department of Border Protection and Citizenship Australia, Mental Health Association of NSW
  • Non-profit: Oxfam, Royal Australiasian College of Physicians

Professional experience

UX Designer, Ripple Effect Group

2013 - 2015

Provided design and strategic recommendations based on in-depth user research. Clients included Philippine Department of Tourism, Scentre Group (owner and operator of Westfield in Australia & New Zealand) and the Royal Australasian College of Physicians.

Junior UX Designer, Automatic Studio

2011 - 2013

Worked within the UX team to design a set of user-friendly remote controls for Cochlear’s sound processor and improved the overall user experience for Cochlear recipients in emerging markets.

Intern Experience Architect, Digital Eskimo

2012 - 2012

Provided support in concept creation and user centred design practices such as collaborative design workshop and usability testing. Clients included Oxfam, NSW Mental Health Association, Boards of Studies, LexisNexis.